Date of publication: 15-09-2023

1. SUBJECT

1 .1 These general terms and conditions of sale apply to all purchases of "Fiat" brand products (hereinafter the "Products") made through the e-commerce site store.fiat.com (hereinafter the "Site") by users classified as "consumers" pursuant to Article 1.2 below. The Site, owned by Stellantis Europe S.p.A., an Italian company with registered office in Turin, Corso Agnelli 200, VAT number and registration number with the company registry of Turin: 07973780013 (the "Owner"), is managed by Triboo Digitale Srl with registered office in Viale Sarca 336 20126 Milan, Italy, tax code and VAT number with the company registry of Milan 02912880966 (the "TD").

1.2. TD is responsible for the sale of Products through the Site by virtue of the sales concession agreement with Stellantis Europe S.p.A. The purchases of Products made through the Site will see TD, as the seller (the "Seller"), and the person who proceeds with the purchase of one or more products for purposes that do not relate to his/her own commercial, entrepreneurial, handicraft or professional activity, as the purchaser (the "Consumer"), as parties (the "Seller and Consumer" will be collectively referred to as the "Parties").

1.3. Stellantis Europe S.p.A. is not a party to these general terms and conditions of sale, but the owner of all rights to the Site's domain name, logos, registered trademarks for the products presented on the Site, and the owner of copyright in relation to the Site and its content.

1.4. Any communication from the Consumer regarding and/or relating to the purchase of the Products - including any reports, complaints, requests regarding the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. - must be sent to the Seller at the address indicated on the Site. - must be sent to the Seller at the address and in the manner indicated on the Site or by e-mail customercare@store.fiat.com.

1.5. Each purchase is subject to these general terms and conditions of sale in the version that will be published on the Site at the time the order is transmitted by the consumer.

1.6. The Site is dedicated to retail and as such is intended for the exclusive use of consumers and, therefore, the possibility of purchasing products on the Site is reserved exclusively for consumers. Those products on the Site who do not qualify as consumers may not purchase them under any circumstances. At any time, the Seller shall have the right to refuse orders that do not result in any sales that the Seller, in its sole discretion, considers to have been generated by orders placed by persons not classified as consumers. If one or more sales are nevertheless made to a non-qualified Consumer, these General Terms and Conditions of Sale shall apply, but in derogation thereof:

a. The purchaser shall have no right of withdrawal under Article 10;
b. The purchaser shall not be entitled to product warranties listed in Article 8 or any other legal warranties;
c. the purchaser shall not be entitled to any other consumer warranties that reflect or are consistent with the statutory provisions;
d. the contract of sale between the seller and the buyer shall be governed by Italian law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - 1980 Vienna Convention.

1.7. When transmitting a purchase order, the Purchaser accepts that confirmation of the information on his order and these general terms and conditions of sale will be sent by e-mail to the address indicated when registering on the Site.

1.8. In order to make purchases via the Site, the consumer must be of legal age (18 years) and have the capacity to act.

1.9. Any costs for the Internet connection to the Site, including the machine charges applied by the operator chosen by the consumer, are the sole responsibility of the consumer.


2. CHARACTERISTICS OF THE PRODUCTS AND THEIR AVAILABILITY IN DIFFERENT GEOGRAPHICAL AREAS

2.1. The Products are sold by the Seller with the characteristics that are described on the Site at the time the order is placed by the consumer and in accordance with the general sales conditions published on the Site at the time the order is placed by the consumer, to the exclusion of any other terms or conditions.

2.2. The Seller reserves the right to amend these terms and conditions of sale at any time at its sole discretion, without giving prior notice to users of the Site Any amendments will be effective from the date of publication on the Site of the new terms and conditions of sale, as stated in the header of the same general terms and conditions, and will only apply to sales made after that date. Products are offered under the general terms and conditions of sale published on the Site at the time of the conclusion of each sale until stocks are exhausted.

2.3. The prices and products on sale on the Site are subject to change without notice. Therefore, before placing the purchase order pursuant to paragraph 3 below, the Consumer is requested to check the final sale price.

2.4. The Seller reserves the right to change, at any time and without notice, the products on sale on the Site or their characteristics.

2.5 The Site may be accessed by users from all over the world, and the Site may contain references to products that are not available or cannot be purchased in the Site visitor's country.

2.6 The Products available on this Site are only available to users who, in the section of the Site specifically dedicated to them, request delivery to one of the countries indicated on the Site.

 

3. HOW TO PURCHASE PRODUCTS - IMPROVEMENT OF EACH PURCHASE CONTRACT

3.1. The presentation of products on the website, which is not binding on the seller, constitutes a mere
invitation to the consumer to make a proposal for a purchase contract and not a public offer.

3.2. The purchase order forwarded by the Purchaser to the Vendor from the Website has a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order and which the Purchaser, through the transmission of the order to the Vendor, is obliged to accept in full and without reservation. Before purchasing the Products, by means of sending a purchase order, the Consumer shall be requested to read the present general conditions of sale and the information regarding the right of withdrawal, to print a copy using the print command and to save or reproduce a copy for his own use. In addition, the Consumer shall be asked to identify and correct any errors in entering his/her data.

3.3. The purchase order is accepted by the Vendor by sending the Consumer, to the e-mail address declared by the latter to the Vendor when registering to the Site or when sending the order if the Consumer is not registered to the Site, an order confirmation e-mail, which shall contain the link to the text of these general conditions of sale, the details of the order placed and the description of the characteristics of the product ordered. The Consumer's order, the Seller's order confirmation and the general terms and conditions of sale applicable to the relationship between the Parties shall be electronically filed by the Seller on its computer systems and the Consumer may request a copy by sending an e-mail to the Seller at "customercare@store.fiat.com".

3.4. Each contract for the purchase of the Products is concluded when the Purchaser receives the order confirmation from the Vendor by e-mail.


4. PROCESS OF SELECTION AND PURCHASE OF PRODUCTS - ORDER OF UNAVAILABLE PRODUCTS (PRE-ORDER)

4.1. The products displayed on the Site can only be purchased through the purchase procedure on the Site and any purchase and/or booking attempts made by e-mail, fax or any other means other than the aforementioned purchase process are not considered valid or accepted. This procedure involves selecting the products of interest to the consumer and placing them in the virtual shopping cart. After the selection of products, in order to make a purchase of the products selected and placed in the shopping cart, the consumer will be asked to register on the site, providing the required information, or to log in, if the consumer has already been registered, or to provide their data in order to complete the order and allow the completion of the contract. In order to allow the purchase to be completed, the consumer will be asked to confirm his/her details (including but not limited to: first name, last name, etc.) and the address for delivery of the selected Products, billing address and, optionally, a telephone number where he/she can be contacted for any communication regarding your purchase, if different from the details provided during registration. The Consumer shall display a summary of the order to be carried out, which shall not modify the contents: therefore, the Consumer, after carefully reading it, shall expressly approve the general conditions of sale, by means of the specific check-box on the Site and, finally, by means of the "Insert order" button, the Consumer shall be requested to confirm his order, which shall be sent to the Seller and therefore definitively produce the effects described in the previous section 3.2. of this contract. The Consumer will also be asked to choose the delivery and payment method from those available. If the Consumer decides for instant payment (simultaneous acquisition) by credit card, PayPal or instant bank transfer, he shall be required to disclose his relevant data via secure connection. For accounting and administrative purposes, the Seller reserves the right to verify the identity indicated by the consumer. In the event of payment by credit card, the purchase amount shall only be debited upon transmission of the order acknowledgement by the Seller to the Buyer.

4.2. In the event that during the procedure for selecting the Products on the Site pursuant to Article 4.1 above, the Consumer should notice that the price of one or more of the Products that he or she intends to select and purchase is clearly lower than the applicable standard price, net of any discounts and/or promotions in force at that time, due to a technical problem occurring on the Site, the Consumer is requested not to proceed with the purchase order and to report the technical error to the Seller's Customer Service department by e-mail at customercare@store.fiat.com.

4.3. If the Consumer has completed a purchase order that includes a Product whose price is clearly lower than the applicable standard price, net of any discounts and/or promotions in force at that time, due to a technical problem occurring on the Website

a. if the Consumer has not yet received the Product, the Seller shall (i) cancel the order, block the delivery and send notice to that effect by e-mail to the address provided by the Consumer during the order transmission phase and (ii) reimburse the Consumer with the payments made pursuant to the cancelled order, including shipping costs, without delay and, in any case, no later than 14 days from the cancellation of the order, using the same means of payment used by the Consumer for payment;
b. if the Consumer has received the Product, the Seller shall promptly notify the Consumer by e-mail of the technical error that occurred during the order process, and shall offer the same, alternatively, to (i) pay the Seller, within and no later than the next 5 (five) days, using one of the payment methods available on the Site, the difference between the correct price of the product and the incorrect price indicated in the purchase order, or (ii) cancel the order, following the instructions provided in the same e-mail notice on how to return the Product to the Seller, at the latter's expense, within and no later than the following 14 (fourteen) days, more precisely to TRIBOO DIGITALE, C/O T. W.S. LOGISTICA SRL, VIA PHILIPS 12, 20900 MONZA (MB) - ITALY, undamaged, complete with all parts and accessories (including unaltered labels and tags still attached to the Product), accompanied by the instructions/notes/manuals provided, the original packaging and packing and the original unified warranty certificate together with the duly completed RMA form attached to the e-mail sent by the Seller- If the Consumer chooses the option provided for in point (b) (ii) above, the Seller shall refund the payments made by the Consumer for the cancelled order, including shipping costs, without delay and, in any case, no later than 14 days from the cancellation of the order, using the same means of payment used by the Consumer for the initial payment.

4.4 Some Products presented on the Site may not be available before the term indicated in the relative information sheet, which may even be more than 30 (thirty) days from the date of execution of the relative order and is to be understood as merely indicative. In the event that the Consumer intends to purchase the Product that is not yet available, he may select it and add it to his cart, continuing the process of completing his order in the same manner as indicated in paragraph 4.1 above and authorising, therefore, the full payment of his order, also with reference to the price of the unavailable Product. Once the Product indicated as unavailable, the subject of the order, is available at the Seller, the latter shall send the Consumer a further e-mail, following the e-mail of the order confirmation, to confirm the availability of the Product and the sending of the order at the address indicated by the Consumer. It is understood that, until the Consumer has received the e-mail confirming the availability of the Product of the order, he may notify the Seller of his withdrawal at any time, following the procedure set forth in Article 10 below, and in this case the Seller shall refund the amounts paid by the latter to the Consumer. Should the actual unavailability of the Product exceed the term indicated in the relevant information sheet on the Website, the Seller shall provide written notice to the Consumer and, if requested by the latter, shall refund the sums already paid by the Consumer for the payment of the Product of the Product. By selecting and purchasing a Product indicated on the Website as "not available" the Consumer acknowledges and expressly accepts that (i) the same Product is currently not available and that it shall be delivered only when it will be available at the Seller's warehouse, (ii) the terms eventually indicated on the Website in relation to the subsequent availability of the Product are purely indicative and not binding for the Seller. If the Consumer purchases with the same order one or more available Products and one or more Products in pre-order, the Seller shall first deliver the available Products, according to the provisions of article 5 below, and subsequently deliver the Products in "pre-order" when they are all available, according to the times and methods provided for in this article.

4.4. If the Consumer purchases with the same order one or more Products in pre-order for which different delivery times are envisaged, the Seller shall only deliver when the aforementioned Products are all available for delivery, according to the times and methods envisaged in this article 4.4.


5. DELIVERY OF THE GOODS AND ACCEPTANCE

5.1. Generally, the Site indicates the availability of the Products and their delivery, however this information is purely indicative and not binding for the Seller. The Seller reserves the right to accept or refuse the order received from the Consumer, depending on the actual availability of the products, regardless of any indication contained in the Information on the Site, without the Consumer being able to make claims or rights of any kind, for any reason whatsoever, including compensation in the event of total or partial non-acceptance by the Seller.

5.2 Without prejudice to the provisions of paragraph 4.4 above for the products expressly indicated on the Site, in the relative data sheet, as "not available" or in "pre-order", the Seller undertakes to do everything in its power to respect the delivery times indicated on the Site and, in any case, to make delivery within a maximum term of 30 (thirty) days from the date of payment of the price by the Consumer, unless the Products are not available in the Seller's shops.

5.3. Without prejudice to the provisions of paragraph 4.4 above, not being able to guarantee the availability of the Products listed on the Site, if a product ordered by a Consumer is not available for delivery despite the order confirmation, the Seller shall promptly inform the Consumer of the unavailability of the product, within 3 ( three) days of such communication, the Consumer shall be required to inform the Seller whether he intends to:

a. obtain a refund of the price already paid, or

b. wait for the products to be available in the Seller's warehouses, provided that the same are still being manufactured by Stellantis Europe S.p.A. In the latter case, delivery shall be made within thirty (30) days from the date on which the products are actually available at the Seller's warehouse.

5.44. The Products ordered by the Purchaser shall be shipped in the manner selected by the Purchaser from among all those available and indicated on the Site at the time of the order. The Purchaser undertakes to verify without delay, and in any case within and no later than 3 (three) days from receipt of the Products, that the delivery is correct and includes all and only the products purchased within this term and to inform the Seller of any defective products received or their non-conformity with the order made in accordance with the procedure set out in Article 9 of these general terms and conditions of sale. If the parcel or package of goods ordered by the Consumer should arrive at its destination visibly damaged, the Consumer is requested to refuse delivery by the carrier/shipper or to take delivery "conditionally".

5.55. Once the time limit referred to in paragraph 5.4. has expired without the consumer making a complaint to the carrier/shipper, the Products delivered shall be deemed to have been definitively accepted by the consumer.

 

6. PRICES, DELIVERY CHARGES, TAXES

6.1. The price of the Products is the price indicated on the Site at the time the order is placed by the consumer. The prices of the Products indicated on the Site are inclusive of standard packaging costs, VAT (if applicable) and indirect taxes (if applicable), and do not include shipping costs, which are charged prior to the confirmation of the order placed by the Seller Consumer and which the Consumer agrees to pay to the Seller in addition to the price indicated on the Site.

6.2. Depending on the country to which the Products are to be delivered, the shipping costs, which the consumer agrees to pay in addition to the price of the products ordered, will be displayed on the Site during the order process.

6.3. The Consumer shall pay the total price to the Seller, as indicated in the order confirmed following the order confirmation by e-mail from the Seller to the Purchaser.

6.4. If the Products are to be delivered to a country outside the EU, the total price of the order and confirmed in the order confirmation, including indirect taxes (if applicable), is exclusive of any customs duties and any other sales taxes, the consumer hereby agrees to pay, when due, in addition to the price specified in the order and confirmed in the order confirmation, in accordance with the legal provisions of the country to which the Products will be delivered. The consumer is requested to enquire with the competent bodies of his country of residence or destination of the goods in order to obtain information on any duties or taxes applied in his country of residence or destination.

6.5. It is the sole responsibility of the Consumer, any possible additional cost, charge, tax and/or duty that a particular country should apply for any reason to the Products ordered under these General Terms and Conditions of Sale.

6.6. The Consumer declares that the lack of knowledge of the costs, charges, duties and/or taxes referred to in par. 6.4. and 6.5. when placing an order with the Seller shall not constitute grounds for termination of this contract and shall not in any way charge such costs to the Seller.


 7. PAYMENTS


7.1. Payment of the price of the products purchased through the Site must be made within the essential term of 10 (ten) days from the date of dispatch of the order confirmation by the Seller to the Purchaser. The Consumer expressly agrees that the performance of the Contract by the Seller shall begin with the crediting of the price / of the purchased product / to the Seller's account.

7.2. Payment can be made by credit card, bank transfer or via PayPal, under the conditions described below. The Seller shall allow additional payment methods, highlighting them in the payment section of the Site.

7.3. If payment is made by credit card, the consumer shall be transferred to a protected site and the credit card details shall be communicated directly to Banca Sella S.p.A., with registered office in Biella (Italy), Piazza Gaudenzio Sella, 1 - 13900 Biella, enrolled with the C.C.I.A.A. of Biella P.I.
02224410023, operator handling payments on behalf of the Seller. The transmitted data shall be sent in secure mode, transferring data encrypted with 128-bit SSL (SecureSocketLayer). This data is not even accessible to the Seller.

7.4. If payment is made by bank transfer in favour of the Seller, the Buyer shall indicate the "Swift", "IBAN" and "CRO" codes in the order confirmation.

7.5. The Seller shall promptly transmit to the Consumer in electronic format via e-mail to the address declared by the same when registering on the Site, the tax receipt of the purchase made, if the items purchased are to be delivered within the Italian territory, or attached to the Products purchased in paper format, in all other cases.


8. LEGAL GUARANTEE OF CONFORMITY OF THE SELLER, REPORTING A LACK OF CONFORMITY AND WARRANTY

8.1. Pursuant to and for the purposes of European Directive 771/2019/EC and Legislative Decree no. 206/2005 (Consumer Code), the Seller warrants to the Purchaser that the Products will be free from defects in design and material and conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer. The application of any warranty is excluded in the event of improper use or service of the Product that does not comply with that of the instructions/warnings relating to the product provided by the Seller and/or Fiat, or in the illustrative reference documentation in tags or labels. The Seller also warrants that the Goods are of the quantity, quality, durability, functionality, compatibility and safety ordinarily found in goods of the same type.

8.2. The Consumer may report any defects and non-conformities by notifying the Vendor Customer Service, by e-mail to customercare@store.fiat.com, a form duly filled out, indicating the defect and/or non-conformity found as well as the documentation indicated in the return form itself (at least no. 1 (a) photograph of the product, the order confirmation sent by the Vendor and return receipt). The action aimed at asserting defects that have not been fraudulently concealed by the Seller shall in any case be time-barred within twenty-six months from delivery of the Products to the Consumer.

8.3. Following receipt of the form and accompanying documentation, the Seller will assess the flaws and non-conformities reported by the consumer through the service of Stellantis Europe S.p.A. and, after carrying out quality checks to verify the non-conformity of the Product, will decide, at its discretion, whether to authorise the return of the products, providing feedback from the consumer via the email address provided by the applicant during registration on the Site Authorisation for the return of products will not in any way imply recognition of defects or non-conformities, the existence of which must be ascertained after the return. The products for which the Seller has authorised the refund shall be returned by the Purchaser together with a copy of the return authorisation communication within 30 (thirty) days from the reporting of the defect or non-conformity to the following address

TRIBOO DIGITALE C/O T.W.S. LOGISTICA SRL
VIA PHILIPS, 12
20900 MONZA (MB) - ITALY

8.4. In the event of defects or non-conformities, the Consumer shall be entitled to have the Product's conformity restored by the Seller, through repair or replacement, or to alternative remedies in the cases expressly provided for by the Consumer Code.

8.5. If the Seller is required to reimburse the Purchaser for the price paid, the reimbursement shall be made by bank transfer or, where possible, by the same means of payment used by the consumer when purchasing the Product. It is the consumer's responsibility to inform the Seller, provided by e-mail at customercare@store.fiat.com, of his bank to make the transfer in his favour, and to ensure that the Seller is put in a position to refund the amount due.


9. LIABILITY FOR DEFECTIVE PRODUCTS

9.1. With regard to any damage caused by defects in the Products, the provisions of the Consumer Code apply. The Vendor, in its capacity as a distributor of products via the Site, is free from any liability, without exception and/or exception, indicating the name of the respective product manufacturer.


10. RIGHT OF WITHDRAWAL - INFORMATION

10.1 The Consumer has the right to withdraw from any contract concluded pursuant to these general terms and conditions of sale, without incurring any penalty, within 14 (fourteen) days from (i) the day on which the Product is delivered or (ii) if several products in an order are delivered separately, from the date of receipt of the last product.

10.2 In order to exercise the right of withdrawal, the Consumer must inform Triboo Digitale, within the term indicated in paragraph 10.1 above, by sending an explicit declaration to Triboo Digitale via the contact form or to the e-mail address customercare@store.fiat.com. Exercise the right of withdrawal using the withdrawal form attached 10.3 Upon completion of the requirements set out in paragraph 10.2 above, the Consumer will receive an e-mail confirming the withdrawal, containing the RMA code. Within and no later than the following 14 days, the Consumer must write the RMA code on the form referred to in paragraph 10.2, and return the products to Triboo Digitale, together with the form referred to in paragraph 10.2, duly filled in and bearing the RMA code, addressed to

TRIBOO DIGITALE
C/O T.W.S. LOGISTICA SRL
VIA PHILIPS, 12
20900 MONZA (MB) - ITALY.

10.4 If the Consumer has received the product, you must return it to Triboo Digitale without undue delay and, in any event, within 14 days from the day on which the withdrawal was communicated. The deadline is met if you return the goods before the expiry of the 14-day period. All shipping risks and direct costs incurred in returning the products shall be borne by the Consumer.

10.5 If you withdraw from this agreement, we shall refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days after the exercise of your right of withdrawal. We will make such refunds using the same means of payment that the Consumer used for the initial transaction, unless the Consumer requests a refund by a different means of payment, in which case the Consumer will be charged for any additional costs incurred as a result of choosing such means. We may withhold the refund until we have received the returned goods or the Consumer has provided proof of dispatch of the goods, whichever occurs first.

10.6 The Consumer is liable for any diminution in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (e.g. showing signs of wear, abrasions, nicks, scratches, deformations, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), not accompanied by the instructions/notes/manuals provided, the original packaging and wrapping and the original warranty, if any, the Customer shall be liable for the diminished value of the product and shall be entitled to receive a refund equal to the residual value of the Product. To this end, Consumers are strongly advised not to handle the Product other than what is strictly necessary to establish the nature, characteristics and functioning of the same, and to use the original packaging of the Products plus additional protective packaging that will keep them intact and protect them from writing or labels.


11. INTELLECTUAL PROPERTY RIGHTS

11.1. The consumer declares that he/she is aware that all trademarks, trade names and other distinctive signs, as well as any distinctive signs, names, images, photographs, written text or graphics used on the Site or relating to the Products are and remain the exclusive property of Stellantis Europe S.p.A. and/or its assignees, failure to access the Site and/or purchase the Products has caused any consumer rights of the same to be infringed.

11.2. The contents of this site may not be reproduced in whole or in part, transferred by electronic or conventional means, modified or used for any purpose without the prior written consent of Stellantis Europe S.p.A.


12. CONSUMER INFORMATION AND PROTECTION OF PRIVACY

12.1. In order to proceed with registration, the order is sent and then upon conclusion of this contract, certain personal data are requested from the consumer via the Site. The Consumer acknowledges that the personal data will be recorded and used by the Seller and FCA Italy S.p.A., in accordance with and in compliance with the Italian law referred to in Legislative Decree 196/2003 and subsequent amendments Privacy Code, for the execution of this Contract and, subject to his consent, for any further goods as indicated in the privacy policy provided to the consumer through the Site at the time of registration.

12.2. The Consumer represents and warrants that the data provided to the Seller during the registration process are true and correct.

12.3. The Consumer may at any time update and/or change the personal data provided to the Seller via the "My Account" section of the website, accessible after authentication.

12.4. For any further information on the processing of the consumer's personal data, the consumer should go to the Privacy Policy section and read the Terms and Conditions of Use.


13. SECURITY

13.1. Although the Seller takes measures to protect personal data against its loss, falsification, manipulation and improper use by third parties due to the characteristics and technical limits to the protection of electronic communications via the Internet, the Seller cannot guarantee that any information or data displayed by the Purchaser on the Site, even after the Consumer has provided authentication (login) are not accessible or viewable by unauthorised third parties.

13.2. For credit card payment data, the Seller uses the services of the Banca Sella company, adopting technological systems to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.


14. FORCE MAJEURE

14.1. The Seller shall not be liable in case of total or partial non-fulfilment incurred under any contract entered into pursuant to the terms and conditions of sale, if such non-fulfilment is caused by events and/or natural occurrences beyond its reasonable control, including but not limited to catastrophic natural events, acts of terrorism, wars, riots, power failure, general strike of public and/or private sector workers, strike and/or limitations to the viability of couriers and air connections.

15. APPLICABLE LAW AND JURISDICTION

15.1. General terms and conditions of sale Any contracts of sale entered into between the Seller and the Consumer pursuant to these general terms and conditions of sale shall be governed by and interpreted in compliance with the Italian laws in force and, in particular, with Italian Legislative Decree no. 206 of 6 September 2005 of the Consumer Code, with specific reference to the regulations on distance contracts, and by Italian Legislative Decree no. 70 of 9 April 2003, on certain aspects concerning e-commerce. This is without prejudice to the rights granted to Consumers by binding provisions in force in the country of residence of the Consumer.

15.2 In the event of a dispute between the Seller and the Consumer, we hereby undertake to endeavour to reach an amicable settlement that the Consumer may submit to the RisolviOnline service, an independent settlement service provided by the Collegio Arbitrale della Camera di Commercio di Milano, which provides for the possibility of reaching a satisfactory agreement, with the assistance of an impartial and expert arbitrator, in an amicable and safe manner over the Internet. For more information on the RisolviOnline rules or to submit a request for conciliation, please visit www.risolvionline.com.

15.3. As an alternative to the settlement proposed in Article 15.2 above, the Consumer also has the right to access the European Online Dispute Resolution Platform (European ODR Platform) to resolve any disputes between the Seller and the Consumer. The European ODR Platform is developed and operated by the European Council in implementation of Directive No. 2013/11 / EU and Regulation (EU) No. 524/2013, to provide out-of-court solutions that are independent, impartial, transparent, simple, efficient, fast and low-cost ways to resolve domestic and cross-border disputes arising from online sales or service contracts between an EU resident Consumer and an EU resident trader through the intervention of an ADR (Alternative Dispute Resolution) entity providing such services, as listed in the provided directory. For more information about the European ODR Platform, or to file a complaint and initiate alternative dispute resolution procedures relating to this contract, please use the following link: http://ec.europa.eu/odr. The e-mail address of the Seller to be reported to the European ODR Platform is: customercare@store.fiat.com.

15.4. If no attempt at settlement is made, as per points 15.2 and 15.3, or if the attempt is unsuccessful, the Court of Milan shall have exclusive jurisdiction for all disputes, unless this provision cannot be applied due to binding provisions in force in the Consumer's Country of residence.


16. TRANSFER

The Parties shall not assign or otherwise transfer to third parties any of their rights and obligations arising from these general conditions of sale, without the prior written consent of the other party.


17. VALIDITY OF THE CLAUSES

17.1. The term titles used herein are purely indicative and have no effect on the identification of the contents and interpretation of this agreement.

17.2. These general terms and conditions do not affect the rights conferred by Italian law on the consumer.

17.3. In the event that any clause or part of any provision of these Terms is deemed invalid because it is inconsistent or contrary to a rule of law, all other provisions of this Agreement or any part of the same clause shall remain in full force and effect.


18. FINAL PROVISIONS
The consumer declares that he/she has been induced to enter into this agreement by oral declaration.